Frequently Asked Questions (FAQ)
1. What countries do you ship to?
We proudly offer international shipping to most countries. If you don’t see your country listed, feel free to contact us for more information.
2. How much is shipping?
US shipping: we offer a flat rate of $15 for standard shipping within the United States. Enjoy free shipping on orders above $100.
International shipping: shipping fees for Europe and other international locations vary based on destination and order size. You will be able to view the shipping cost at checkout.
3. How long will it take for my order to arrive?
US: orders typically take 3-7 business days for delivery via standard shipping.
Europe & international: delivery times vary based on location, but typically range between 7-14 business days. Please note that customs processing may impact delivery times.
4. How can I track my order?
Once your order ships, you will receive an email with a tracking number to monitor your shipment.
5. Can I change or cancel my order?
We process orders quickly, but if you need to make any changes, please contact us
immediately. We will do our best to accommodate any changes. However, once your order has been shipped, we are unable to modify or cancel it.
6. What should I do if I receive a damaged or incorrect item?
Please contact our customer service team at contact@attaralhas.com immediately. We will assist you in resolving the issue and ensure you receive the correct or replacement item.
7. Do you offer returns or exchanges?
We want you to love your purchase. Please check our Returns & Refunds policy for detailed information.
8. How can I get in touch with customer service?
You can reach our customer service team by emailing contact@attaralhas.com. We aim to respond to all inquiries within 24-48 hours.
9. Do you offer samples?
We offer 2 complementary samples with each order. You can select your samples at checkout.
10. How should I store my perfume?
To preserve the longevity and integrity of your fragrance, store your perfume in a cool, dry place, away from direct sunlight or heat.
11. I still have a question! How can I contact you?
If you have any further questions or need assistance, don’t hesitate to reach out to us at contact@attaralhas.com. Our customer service team is happy to help.
