At Attar Al Has, we are committed to providing a seamless shopping experience. Below you will find details about our delivery and refund policies to ensure transparency and confidence in your purchase.
Deliveries
We aim to process and dispatch all orders as quickly as possible, with delivery times varying depending on your location and selected shipping method.
• Shipping Times: Once your order has been confirmed, we will endeavor to ship within 2-3 business days. Delivery times typically range from 3 to 8 business days, depending on your location.
• Shipping Costs: Shipping fees will be calculated based on your location and displayed at checkout before completing your purchase. Any additional customs duties or taxes imposed by the destination country are the responsibility of the recipient.
• International Deliveries: Please note that we do not deliver to all countries. For a complete list of regions we serve, or if you have questions regarding international shipping, please contact our support team at hello@attaralhas.com.
• Tracking Your Order: Once your order has been shipped, we will send you a tracking number via email, allowing you to monitor your delivery status.
• Delivery Issues: If there are any delays or issues with your delivery, please contact us at [insert contact info], and we will do our best to resolve the matter promptly.
Refunds & Returns
We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return and refund process.
• Return Period: You may request a return or exchange within 14 days of receiving your order, provided the items are unused, in their original condition, and with all packaging and labels intact.
• Return Process: To initiate a return, please contact our customer service at hello@attaralhas.com with your order details. We will provide instructions on how to return your item(s) to us. Please note that shipping costs for returns are the responsibility of the customer unless the product is faulty or incorrect.
• Refund Processing: Once we receive your returned item(s) and verify their condition, we will process your refund within 14 days. Refunds will be made to the original payment method. Please note that shipping fees, customs duties, and taxes are non-refundable.
• Exchanges: If you wish to exchange an item for a different product or size, we will be happy to assist you, subject to availability. Exchanges are also subject to the same return conditions outlined above.
• Faulty or Incorrect Items: If you receive a damaged or incorrect product, please notify us immediately. We will arrange a replacement or provide a refund, including return shipping costs.
Please note that we cannot accept returns for items that have been opened, used, or are missing labels and original packaging. Products must be returned in the same condition in which they were received to qualify for a refund or exchange.
